✅ Step 1: Check Login Details
Make sure you are entering the correct information:
– Login ID (Account number)
– Password (Trading password, not investor password)
– Server name (Must match your broker exactly)
Tip: Server names are case-sensitive.

✅ Step 2: Select the Correct Server
– Open MT5 Android
– Tap Settings
– Tap New Account
– Choose Login to an existing account
– Search and select your broker server
– Enter your login & password
❗ Choosing the wrong server is the most common login mistake.

✅ Step 3: Check Internet Connection
– Ensure your Wi-Fi or mobile data is stable
– Try switching between Wi-Fi and mobile data
– Avoid public or restricted networks

✅ Step 4: Verify Account Status
– Your account may fail to log in if:
– The account is disabled or expired
– The password was changed
– The account was locked after multiple failed attempts
👉 Contact Hirose customer support if you’re unsure.

✅ Step 5: Update MT5 App
– Open Google Play Store
– Search MetaTrader 5
– Update to the latest version
– Outdated apps may cause login errors.

✅ Step 6: Clear App Cache (Android)
– Go to Phone Settings
– Tap Apps → MT5
– Tap Storage
– Tap Clear Cache
❌ Do NOT clear data unless instructed

✅ Step 7: Reinstall MT5 (If Needed)
If login still fails:
– Uninstall MT5
– Restart your phone
– Reinstall MT5 from Play Store
– Log in again using correct details