How to Withdraw IB Commission

Step 1: Access the IB Portal using the following link:
https://ib.hiroseag.com

Step 2: Log in by entering your Email/Username and Password, then click the [Sign In] button.

Once you have successfully logged in to the IB Portal, you will be taken to the Dashboard.
You can find Withdrawal feature in the Quick link section of the Dashboard.

Step 3: Click [Withdrawal] to access Cash Wallet Page

Step 4: You will be directed to Cash Wallet page. At this page, you can see your balance and transaction history.

Step 5: The withdrawal window will slide in from the right side of the page. Complete the form to submit your withdrawal request.

1Select your Wallet

2Enter your withdrawal amount

3Seclect your Mode of Payment from the dropdown list

MODE OF PAYMENT

There are five payment methods available in the dropdown list.

Bank Account (International Bank Transfer)
VND/IDR/MYR – Local Bank Transfer (Xenith Pay)
USD – VISA Credit / Debit Card (Unlimit)
USDT – TRC-20/ ERC-20 (Uniwire)
IDR – Local Bank Transfer (Payment Asia)

METHOD 1: Bank Account
(INTERNATional Bank Transfer)

Step 1: Start the Withdrawal Process

Wallet: Select USD
Enter your withdrawal amount
Select the Mode of Payment: Bank Account (International Bank Transfer)

Step 2: The Sellect Bank Account field will appear in the form.

If you have already added your Bank Account, please select the appropriate one from the dropdown list, then proceed to Step 8.

If you have not yet added a bank account, please click [Add An Account].

Step 3: You will be redirected to the Profile page. In the Withdrawal Methods section, click [Add a Method] to add a new bank account.

Step 4: Add your Bank Account

The Bank Details for Withdrawals panel will slide in from the right.

In the Payment Method field, select Bank Account (International Bank Transfer)

Step 5: Add your Bank Account (2)
Please fill in the required information to proceed with your withdrawal.

Country: Select the country your bank account is opened in.
Beneficiary Name: Enter your full name as it appears on your bank account.
A/C Number/ BAN: Enter your account number.
Currency: Select USD

Step 6: Add your Bank Account (3)
Please fill in the required information to proceed with your withdrawal.

Bank Name: Enter your bank name
Swift Code/BSB: Enter the SWIFT code of your bank branch where you opened your bank account
City: Enter the city where you currently reside.
Street Address: Enter your detailed address
Correspondent Bank: Enter the correspondent/intermediary bank details if required by your receiving bank. If no correspondent bank is required, leave this field blank.
Attachment: Upload a bank statement or other proof of bank account ownership. The document must have been issued within the last 6 months.
Tick the checkbox to confirm that all the information provided above is correct.
Click the [Submit] button to add your bank account.

Note: Please ensure all bank account details are entered accurately to avoid delays or rejection of your withdrawal request.

Step 7: The bank account will be shown in the Withdrawal Method section with Under approval status

Please wait for the Hirose team to review and approve your bank account.

You will receive the email notification once your Bank Account has been successfully added.

And the status will change from Under Approval to Active.

Step 8: Back to your Withdrawal Request
Your new Bank Account has been added to the dropdown list. Select your Bank Account to proceed to next step.

Step 9: Select your Bank Account

Tick the box to “I agree to proceed”
Click [Submit] button

Step 10: Confirm Your Withdrawal Request
The Withdrawal Confirmation window will appear. Please review and confirm your withdrawal request.

If you wish to proceed with the withdrawal, click the [YES] button.
If you would like to make changes to your request or are not ready to proceed, click the [NO] button to return to Step 1.

Step 11: Your withdrawal request will appear in your Transaction History immediately, and its status will be displayed as “Processing”.

Once the transaction status changes from Processing to Approved, your funds have been successfully withdrawn to your Bank Account.

METHOD 2: VND/IDR/MYR –
Local Bank Transfer (Xenith Pay)

Step 1: Start the Withdrawal Process

Wallet: Select USD
Enter your withdrawal amount
Select the Mode of Payment: VND/ IDR / MYR – Local Bank Transfer (XenithPay)
Conversion Type: Select IDR or VND or MYR

Step 2: The Sellect Bank Account field will appear in the form.

If you have already added your Bank Account, please select the appropriate one from the dropdown list, then proceed to Step 8.

If you have not yet added a bank account, please click [Add An Account].

Step 3: You will be redirected to the Profile page. In the Withdrawal Methods section, click [Add a Method] to add a new bank account.

Step 4: Add your Bank Account

The Bank Details for Withdrawals panel will slide in from the right.

In the Payment Method field, select VND/ IDR / MYR – Local Bank Transfer (XenithPay)

Step 5: Complete the required bank account information:

Country: Select the country where your bank account is registered.
Beneficiary Name: Enter the account holder’s full name. The name must match the name registered on your IB account.
A/C Number / BAN: Enter your bank account number.
Currency: Select the currency of your bank account:
- IDR – Indonesian Rupiah
- MYR – Malaysian Ringgit
- VND – Vietnamese Dong
Bank Name: Select your bank name from the available list.
Click the [Submit] button to add your bank account.

Note: Please ensure all bank account details are entered accurately to avoid delays or rejection of your withdrawal request.

Step 6: The bank account will be shown in the Withdrawal Method section with Under approval status

Please wait for the Hirose team to review and approve your bank account.

You will receive the email notification once your Bank Account has been successfully added.

And the status will change from Under Approval to Active.

Step 7: Back to your Withdrawal Request
Your new Bank Account has been added to the dropdown list. Select your Bank Account to proceed to next step.

Step 8: Select your Bank Account

Tick the box to “I agree to proceed”
Click [Submit] button

Step 9: Confirm Your Withdrawal Request
The Withdrawal Confirmation window will appear. Please review and confirm your withdrawal request.

If you wish to proceed with the withdrawal, click the [YES] button.
If you would like to make changes to your request or are not ready to proceed, click the [NO] button to return to Step 1.

Step 10: Your withdrawal request will appear in your Transaction History immediately, and its status will be displayed as “Processing”.

Once the transaction status changes from Processing to Approved, your funds have been successfully withdrawn to your Bank Account.

METHOD 3: USD –
VISA Credit / Debit Card (Unlimit)

Part 1: Submit a Withdrawal Request

Step 1: Start the Withdrawal Process

Wallet: Select USD
Enter your withdrawal amount
Select the Mode of Payment: USD – VISA Credit / Debit Card (Unlimit)
Conversion Type: Select USD
Tick the box to “I agree to proceed”
Click [Submit] button

Step 2: Confirm Your Withdrawal Request
The Withdrawal Confirmation window will appear. Please review and confirm your withdrawal request.

If you wish to proceed with the withdrawal, click the [YES] button.
If you would like to make changes to your request or are not ready to proceed, click the [NO] button to return to Step 1.

Step 3: Your withdrawal request will appear in your Transaction History immediately, and its status will be displayed as “Processing”.

Part 2: Upload Supporting Documents

Step 1: From the left-hand menu, click [Support Center] section.

You will be redirected to Support Center Page.

Step 2: Click [Raise a New Request] to submit your document.

Step 3: You will be redirected to the Raise a New Request page, where you can upload and submit your documents.

Step 4:

Under Type, select Query.
Under Category, select IB General Enquiry.
Click [Upload] and upload clear images of the front and back of your VISA credit/debit card.

Step 5:
Once the upload is complete, a push notification will appear, and the document will be displayed in the Files section.

Step 6: Comment
This field is optional. You may enter a brief description if needed.

Click [Submit]

After submitting the request, a confirmation message will appear indicating that your request has been received successfully. You can view the submitted request and its status in the Support Centre section below.

Note: Our team will review and process your request as soon as possible. Please check the Support Centre section for status updates.

Once the transaction status changes from Processing to Approved, your funds have been successfully withdrawn to your Bank Account.

METHOD 4: USDT –
TRC-20/ ERC-20 (Uniwire)

Step 1: Start the Withdrawal Process

Wallet: Select USD
Enter your withdrawal amount
Select the Mode of Payment: USDT (TRC-20/ERC-20)
Conversion Type: Select USD
Network: Select TRC-20 or ERC-20, depending on your crypto wallet type.
Wallet Address: Enter your Wallet Address, make sure it is correct
Tick the box to “I agree to proceed”
Click [Submit] button

First Withdrawal: Verification is mandatory.

Important: The wallet address you provide must belong to you. Any withdrawal request submitted using a different wallet address may require additional verification and may be declined if ownership of the wallet address cannot be verified.

Step 2: Confirm Your Withdrawal Request
The Withdrawal Confirmation window will appear. Please review and confirm your withdrawal request.

If you wish to proceed with the withdrawal, click the [YES] button.
If you would like to make changes to your request or are not ready to proceed, click the [NO] button to return to Step 1.

Step 3: Your withdrawal request will appear in your Transaction History immediately, and its status will be displayed as “Processing”.

Once the transaction status changes from Processing to Approved, your funds have been successfully withdrawn to your Crypto Wallet.

METHOD 5: IDR – Local Bank Transfer (Payment Asia)

Step 1: Start the Withdrawal Process

Wallet: Select USD
Enter your withdrawal amount
Select the Mode of Payment: IDR-Local Bank Transfer (Payment Asia)
Conversion Type: Select IDR

Step 2: The Sellect Bank Account field will appear in the form.

If you have already added your Bank Account, please select the appropriate one from the dropdown list, then proceed to Step 8.

If you have not yet added a bank account, please click [Add An Account].

Step 3: You will be redirected to the Profile page. In the Withdrawal Methods section, click [Add a Method] to add a new bank account.

Step 4: Add your Bank Account

The Bank Details for Withdrawals panel will slide in from the right.

In the Payment Method field, select IDR-Local Bank Transfer (Payment Asia)

Step 5: Add your Bank Account (2)
Please fill in the required information to proceed with your withdrawal.

Country: Select Indonesia
Beneficiary Name: Enter your full name as it appears on your bank account.
A/C Number/ BAN: Input your Account Number
Currency: Select IDR
Bank Name: Please select your bank name from the dropdown list

Step 6: Add your Bank Account (3)
Please fill in the required information to proceed with your withdrawal.

City: Enter the city where you currently reside.
Beneficiary First Name: Enter your first name.
Beneficiary Last Name: Enter your last name (family name).
Beneficiary Email: Enter your email address.
Mobile Number: Enter your mobile number
Attachment: Upload a bank statement or other proof of bank account ownership. The document must have been issued within the last 6 months.
Tick the checkbox to confirm that all the information provided above is correct.
Click the [Submit] button to add your bank account.

Note: Please ensure all bank account details are entered accurately to avoid delays or rejection of your withdrawal request.

Step 7: The bank account will be shown in the Withdrawal Method section with Under approval status

Please wait for the Hirose team to review and approve your bank account.

You will receive the email notification once your Bank Account has been successfully added.

And the status will change from Under Approval to Active.

Step 8: Your new Bank Account has been added to the dropdown list. Select your Bank Account to proceed to next step.

Step 9: Select your Bank Account

Tick the box to “I agree to proceed”
Click [Submit] button

Step 10: Confirm Your Withdrawal Request
The Withdrawal Confirmation window will appear. Please review and confirm your withdrawal request.

If you wish to proceed with the withdrawal, click the [YES] button.
If you would like to make changes to your request or are not ready to proceed, click the [NO] button to return to Step 1.

Step 11: Your withdrawal request will appear in your Transaction History immediately, and its status will be displayed as “Processing”.

Once the transaction status changes from Processing to Approved, your funds have been successfully withdrawn to your Bank Account.