WITHDRAWAL – Vietnam Internet Banking
Making withdrawals easy by login to
Hirose Customer Portal
Withdrawal Conditions:
- You will withdraw funds using the same method you used when making your deposit.
- You cannot withdraw funds on behalf of a third party such as a family member or acquaintance.
- If the base currency on your trading account differs from the currency you are requesting to be withdrawn, you will also be liable for any conversion fee.
- Hirose does not charge additional fees for withdrawals. However, you should be aware that additional fees may occur at some banking institutions. Hirose is not responsible for any additional bank charges. Fees will vary by country and bank, so please check directly with your bank.
- If you deposit via VND Internet Banking/Momo/Zalopay/VietQR, we only offer withdrawal via VND Internet Banking and the number of banks you can withdraw from will be limited. Please refer to the list below for more details.
International Bank Transfer Withdrawal Process Time
Withdrawal requests are processed Monday – Friday (including holidays)
| Withdrawal Flow | Case 1 | Case 2 | Case 3 |
|---|---|---|---|
| Request a withdrawal |
Monday – Friday 00:00 – 08:00 VN Time |
Monday – Thursday 08:01 – 23:59 VN Time |
After 08:01 VN Time on Friday |
| Hirose confirm a withdrawal request and Funds will be debited from your trading account |
08:00 VN Time on the same day |
08:00 VN Time the next business day |
08:00 VN Time the next Monday |
| Settlement of funds into your bank account |
Until 16:00 VN Time on the same day |
Until 16:00 VN Time the next business day |
Until 16:00 VN Time the next Monday |
Instructions for withdrawal via Vietnam Internet Banking
For the first-time withdrawal, you need to Register your bank information and Fill out the withdrawal form
From the second withdrawal onwards, only need to Fill out the withdrawal form
01Register your bank information
Step 1: Login to Customer Portal
Click the above button to login to Customer Portal
① Enter your MetaTrader 4 Login ID and Password
② Click Sign In
Step 2: Click Bank Information
Step 3: Fill out your bank information
② Select the name of your bank.
③ Enter the name of your bank branch.
④ Enter the name of the recepient.
Note: The recepient’s name must match the name on your Hirose Trading account.
⑤ Enter the number of your bank account
⑥ Upload a copy of your bank statement issued within the last 6 months.
Note: The bank statement must clearly show the following:
- – Bank name
- – Bank branch name
- – Bank account number
- – Account holder’s name
If you don’t have bank statements, we also accept screenshots showing customer bank information from mobile banking and internet banking.
⑦ Click Submit
Step 4: Review the entered bank information and click Confirm
02Fill out the withdrawal form
Step 1: Login to Customer Portal
Click the above button to login to Customer Portal
① Enter your MetaTrader 4 Login ID and Password
② Click Sign In
Step 2: At Payment ➤ Withdrawal ➤ MT4 account information, click Request
Step 3: Fill out the withdrawal form
① Enter the withdrawal amount
Minimum withdrawal amount: $20
② Click Submit
Step 4: Review withdrawal request information, and click Confirm
