How to Make Deposit Using USDT
(Uniwire)
USDT Deposit Guidelines (via Uniwire)
1 Confirm the Wallet Address
Always use the unique wallet address (or QR code) displayed in your Client Portal for each deposit.
Do not reuse any address from previous transactions – addresses may differ per deposit.
2 Check the Network
Make sure to use the correct network shown on the screen (e.g., TRC20 or ERC20).
Sending USDT via the wrong network may result in permanent loss of funds.
Only supported networks by Uniwire should be used.
3 Minimum Deposit
Deposits below the minimum amount will not be credited.
Example: Deposits under 20 USD equivalent will not be processed.
Please account for transaction fees to ensure the net received amount meets or exceeds the minimum.
4 Sender Wallet (Must Be Under Your Name)
Third-party deposits are strictly prohibited.
Only send funds from a wallet or exchange account registered under your own name.
If a third-party transaction is detected, the funds will be refunded to the sender, and all related costs will be borne by the customer.
5 Processing Time
Depending on blockchain congestion, deposits may take 5-30 minutes to appear.
You can check the status under “Transactions” in your Client Portal.
Do not resend while the status remains “Pending.”
6 USDT → USD Conversion
Deposits made in USDT will be automatically converted to USD and credited to your trading account.
The conversion rate is based on the Uniwire rate at the time of settlement.
7 If the Deposit Is Delayed
If your deposit is not reflected after 30 minutes, please contact support and provide the following:
- Trading Account Number
- Deposit Date and Time
- Deposit Amount
- Transaction ID (TXID)
- Screenshot of the transfer confirmation
Customer Support
Email: [email protected]
Zalo: https://zalo.me/hirosevietnam
WhatsApp: +622150851280
Support Hours: 08:00-16:30 (VNT), Monday-Friday
Login to Client Portal
From the left-hand menu, click [Fund Account], or click the [Deposit] button located below your balance.
On the right side, under [Available Payment Options], select [USDT Deposit (Uniwire)].
Select your trading account, enter your deposit amount, and fill in any other required fields, then click [Deposit Funds].
An invoice will be issued. Click the three dots next to the amount
Select the cryptocurrency you wish to use for the transfer
The payment address will be displayed.
Copy both the address and the amount, then make the transfer from your own wallet.
* The invoice is valid for 2 hours. If it expires, please start again from Step 1.
A notification will also be sent to your registered email address.
USDT Deposits and Withdrawals
Supported Asset and Network
The Company accepts deposits and processes withdrawals in USDT only through networks supported by its designated service provider.
Transactions sent via unsupported or incorrect networks may result in permanent loss of funds, for which the Company shall bear no responsibility.
Designated Wallet Address
Clients must use the wallet address (or QR code) displayed in the Client Portal for each individual transaction. Reuse of wallet addresses from previous transactions is strictly prohibited.
Minimum Deposit Amount
Deposits below the minimum amount specified by the Company will not be credited to the Client’s account.
Sender Ownership and Third-Party Transactions
USDT deposits must be made exclusively from a wallet or exchange account registered under the Client’s own name. Third-party deposits are strictly prohibited.
If a deposit is identified as originating from a third party, the Company reserves the right to return the funds to the original sender.
Any costs, fees, or losses arising from such return shall be borne entirely by the Client.
Processing Time and Status
Deposit processing times may vary depending on blockchain conditions.
Clients must not resend funds while a transaction status remains pending.
Conversion and Account Credit
USDT deposits shall be credited to the Client’s trading account after internal processing in accordance with the Company’s operational procedures.
Compliance and Verification
The Company reserves the right to conduct verification checks, including but not limited to transaction monitoring, source-of-funds review, and ownership confirmation, in accordance with applicable AML/CFT regulations.
Limitation of Liability
The Company shall not be liable for losses resulting from incorrect wallet addresses, network selection errors, delays caused by blockchain congestion, or actions taken to comply with legal or regulatory requirements.